Refund Policy

We accept returns within 7 days from the date of delivery. To be eligible for a return, your journal must be unused, unwritten in and in the same condition that you received it. It must also be in its original box and packaging.

To start a return, please email us at yogabyjoanna@gmail.com with your order number and the reason for your return before sending anything back. We will reply with return instructions.

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. For cash on delivery orders, we will refund you by bank transfer. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

If you would like to exchange your journal for a different cover colour, please contact us at yogabyjoanna@gmail.com within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Certain items are non-returnable and non-refundable. These include:

• Gift cards
• Journals that have been written in or used
• Items that are not in their original box and packaging

In the unfortunate event that your journal arrives damaged or defective, please contact us within 48 hours of delivery at yogabyjoanna@gmail.com, with your order number and photos of the item and its packaging. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, damaged or defective product). In such cases, we will arrange the collection of the item or reimburse your return shipping cost.

Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.

If you have any questions or concerns regarding our refund policy, please contact us at yogabyjoanna@gmail.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.